Digital Membership Cards FAQ
The Northeastern Illinois University Alumni Association (NEIUAA) continues to look for ways to improve your alumni experience. We are delighted to introduce a quick and easy way to directly access your Member ID card from your smart device. To help you with this exciting new member feature, please find some frequently asked questions below.
What are digital membership cards?
In an effort to be more environmentally friendly, reduce administrative costs, and provide innovative alumni experiences, the Northeastern Illinois University Alumni Association now provides alumni with membership cards that can be downloaded to your smart device. Going digital means you never have to worry about forgetting your membership card! In addition, a listing of your benefits, special benefit codes and offers, and members-only events are regularly updated and available on the back of your membership card.
How do I add the membership card to my iPhone?
Access the digital membership email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in the iPhone wallet at any time.
How do I add the membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the digital membership email from your smartphone and click “Download”. The card will automatically go to your Wallet Passes app, where it can be accessed at any time.
My name is spelled wrong/membership level is incorrect.
Please contact the NEIU Alumni Association at alumni@neiu.edu to update your membership records.
I have a Blue & Gold Family, Golden Eagle, or Lifetime membership with my spouse/partner/children.
I have a Blue & Gold Family, Golden Eagle, or Lifetime membership with my spouse/partner/children. How can additional members receive their digital membership card?
Each individual will receive their own membership email. If your spouse/partner/child did not receive a membership email, please contact alumni@neiu.edu.
I downloaded my card but I cannot find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there—it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.
I did not receive an email with information about my digital membership card. Does this mean that I do not have a verified primary email address?
There are many reasons for why you may not have received your digital membership card. Please reach out to the NEIU Alumni Association at alumni@neiu.edu with your full name, year of graduation, and updated primary email address, and we will work with you to verify your NEIUAA membership.
If you recently created a new electronic mail account (i.e., Google, Yahoo!, AOL, Outlook, iCloud), please update your contact information via our online form.
How do I view the benefits information on the back of the card?
To access the back of your digital membership card, please follow the steps below:
Apple users:
- Open your Digital Membership Card.
- Tap on the three dots icon at the top right of the card. If you don’t see this icon, make sure you are not accessing the card from your lock screen.
Android users: Wallet Passes App
- Open your Digital Membership Card.
- Tap on the "i" icon at the bottom right of the card.
GPay: This format does not offer a back of the card. Instead, you will be able to see all the content on one side, by scrolling down to see additional information.
I’m having technical difficulties downloading my card. Whom should I contact?
Our digital membership cards are powered by our partners at Cuseum. If you’re experiencing any kind of technical difficulty with the card (i.e., if you’re unable to download or add it to your mobile device for any reason), please email support@cuseum.com with as much information about the problem as possible, and Cuseum will respond directly.
I do not wish to have a digital membership card.
Did you know that you can also download a PDF of your membership card to print from home? Access your membership card from your smartphone or desktop email and click the “Download” button. This will generate a PDF of your digital membership card to print from home!
If you still choose to receive a mailed copy of your digital membership card, upon annual renewal, you may contact alumni@neiu.edu or by calling (773) 442-4211 to request a copy of your card. Please note, the digital membership cards are shipped via USPS mail and may take up to 3 weeks to receive from the date of your renewal.
I have a question about my member benefits.
You can find a list of benefits associated with your specific membership level on the back of the digital card by clicking the small “i” in the lower right corner (Android), or three dots in the upper right-hand corner (iPhone), when the card is open in your digital wallet. If you have additional questions about your benefits, please contact alumni@neiu.edu.
