TEACHING SUPPORT
Center for Academic Writing Kate Hahn, Director Office: LIB-470 Phone: (773) 442-4490 http://www.neiu.edu/~wip/	The Center for Academic Writing, located on the fourth floor of the Ronald Williams Library, is the home of the Writing Intensive Program. CAW offers workshops and consultations to departments, faculty, and instructors who are developing and teaching writing intensive (WIP) courses or interested in incorporating or improving writing assignments in any course. CAW also provides peer tutoring to students enrolled in WIP courses. More information is available by contacting Kate Hahn by phone at 773-442-4490 or by email at mk-hahn@neiu.edu. * The Center for Academic Writing is funded by a U.S. Department of Education Title V Grant.
Center for Teaching & Learning Edmund Hansen, Director Office: Library, Rm 312 Phone: (773) 442-4468 http://www.neiu.edu/~ctl	The Center's primary mission is to support and promote faculty in their roles as teachers.  Essential to the support of good teaching is the enhancement of faculty success at any career stage and the promotion of collegiality. Our services, resources, and events are available to all university instructors, including full- and part-time faculty. We seek to promote excellence in teaching and learning in an environment where teaching is open for both renewal and accountability. The Center provides a safe place for consultation, reflection, or debate, while functioning as a source of leadership and expertise. Activities include : Work with incoming faculty and provide orientation sessions, a mentoring program, and assistance with the development of professional portfolios Host workshops and guest lectures on issues of teaching and learning in higher education Offer workshops on instructional technology Provide individual support for technology applications in teaching, including support for the campus-supported course management system (Blackboard) Provide assistance with curriculum development Assist with training initiatives in classroom and program assessment We are a resource center for materials on teaching and learning and any information relevant to the work of an instructor.
Distance Education Program Carlos Melian, Interim Dean of Libraries and Learning Resources Office: Lib. 1st Floor Phone: (773) 442-4450 http://www.neiu.edu/~distedu/	NEIU offers a small number of selected courses through an interactive video network system.  This two-way interactive system allows courses to be offered between several campuses/sites simultaneously, making them convenient choices for students who wish to take courses near their home or workplace. Use of the system is primarily reserved for graduate courses in the College of Education being offered at the College of Lake County in Grayslake , IL .
Library Carlos Melian, Interim Dean of Libraries and Learning Resources Office: Lib 1st Floor Phone: (773) 442-4450 http://library.neiu.edu/	The Ronald Williams Library offers several services for faculty to support teaching and learning. These include: traditional and electronic reserve support, reserve reading digitization support and library instruction/information literacy sessions customized to specific instructor needs. The Library's collection of resources includes approximately 690,000 print volumes, 25,000 e-books and 34,000 electronic & print journals. In addition, there are more than 130 online databases which are licensed for off-campus remote access for you and your students. All departments have an assigned subject librarian who can assist you with your personal research and classroom support. For more information about faculty library services and a listing of subject librarians please go to http://library.neiu.edu/specialservices/facultystaff.html
University Technology Services Kim Tracy, Executive Director of University Technology Services Office: LWH-4067B Phone: (773) 442-4374 http://www.neiu.edu/uts Academic Computing Services Office: B-107 Phone: (773) 442-4390 http://www.neiu.edu/~scs/AcadComp/ Technology Training Email: trainme@neiu.edu Phone: 773-442-4322 Web: http://www.neiu.edu/trainme Workshop Calendar: http://r25.neiu.edu/wv3/wv3_servlet/urd/run/wv_event. MonthList?,evfilter=58406,ebviewmode=grid Media Production Services Contact Information Email: helpdesk@neiu.edu Phone: 773-442-HELP (4357) Web: http://www.neiu.edu/~umsdept Technology Helpdesk Contact Information Email: helpdesk@neiu.edu Phone: 773-442-HELP (4357) Web: http://www.neiu.edu/NEIU%20Departments/ Administrative%20Departments/University%20Computing/ Help%20Desk/Help_Desk.html Click here for the Helpdesk url	Technology Helpdesk Provide a single point of contact for university owned computer problems (hardware & software). Provide orientation and support on the use of technology enhanced classrooms. Provide Network and Telecommunication support. Provide single point of contact for support related to other services such as Banner, Cognos, Web Service, etc. Other services include discounts on hardware and software. Academic Computing Services Provide computing resource support for students and faculty through public computing labs, reserved computing labs (technology enhanced classrooms), and academic software consultation. Other student resources include information pertaining to hardware & software discounts, answers to Frequently Asked Questions, and online student training materials related to NEIUport and other software available on the NEIU computers. Technology training Provide technology training for faculty and staff through workshops, online tutorials, and documentation. Topics include common office software: Word, PowerPoint, Excel, Access, Outlook, Acrobat, and more. .   Media and Production Services University Technology Services provides NEIU faculty, administration, and students the opportunity to incorporate nearly any imaginable form of media into the classroom and other venues. The following media services are provided: Audio Recording Facility Provide broadcast quality audio production services to NEIU faculty and staff. Audio Visual Services Provide comprehensive range of equipment, services and support to incorporate media into classroom. Distance Education Support Provide live interactive support for remote classes, seminars, meetings and conferences. Television Services Provide a wide range of videotaping services to faculty, administration and academic departments in support of academic programs. Upon faculty request video production equipment is also loaned to faculty and students. Video documentation of classroom presentations, special event or performances to development of original television programs ranging from short segments designed to assist students in improving performing skills, to the cooperative development of instruction units emphasizing one aspect of a given subject.
LEARNING SUPPORT           Academic and Career Advising Academic Advising Jamie Riess, Acting Assistant Director Office: LWH 0027 Phone: (773) 442-5475 http://www.neiu.edu/~acad/ Career Advising Assistant Director TBD Office: B-119 Phone: (773) 442-4680 Academic and Career Advising provides academic and developmental advising for all undergraduate students who have not declared majors. Academic and Career Advising also provides career services and advising for students and alumni.     Student Disability Services   Effie Sturdivant, Acting Director Office: D-104 Phone: (773) 442-5495 http://www.neiu.edu/studentaffairs Student Disability Services affords students with physical and learning disabilities “reasonable accommodations” in compliance with Section 504 of the 1973 and the American with Disabilities Act of 1990 which insure students equal access to post secondary education. Prior to receiving services, students must self-identify disabilities by submitting documentation based upon diagnosed need from appropriate professionals. The program provides services that include interpreters and translators, advising/registration assistance, note takers, reader/scribe assistance for exams, taped texts, TDY telephone access, emergency taped textbooks, and class handouts. Students with disabilities are encouraged to visit the office before each semester starts to arrange accommodations.     Alcohol and Substance Abuse Concerns Student Health and Counseling Services Office: D-024 Phone: (773) 442-4650 http://www.neiu.edu/counseling See Student Affairs     Angelina Pedroso Center for Diversity and Intercultural Affairs Juan Guardia, Assistant Vice President for Diversity and Intercultural Affairs Office: B-159 Phone: (773) 442-5449 http://www.neiu.edu/~cdia/Home.html The Angelina Pedroso Center for Diversity and Intercultural Affairs brings together NEIU students, faculty and staff and members of the community at large to celebrate individual differences, promote dialog on topics of diversity and social justice, and share contributions of our multicultural communities. The Pedroso Center fosters intercultural awareness, inclusiveness, and respect for all cultures and identities through educational and co-curricular programs and initiatives. We are home to the African/African American Resource Center, Asian/Global Resource Center, Latino/a Resource Center, LGBTQ Resource Center, and Women’s Resource Center. Many new and exciting programs will be coming to the Pedroso Center during the next academic year with the creation of the new Women's Center and LGBTQ Center. Faculty can become involved with the Pedroso Center in a variety of ways: Provide opportunities for Pedroso Center student program participants to serve as research assistants Collaborate on campus and community based research, projects, events and initiatives Invite Pedroso Center staff to serve as guest speakers for classes Use Pedroso Center programming as supplemental class experiences Act as members of the Pedroso Center advisory boards Serve as speakers at Pedroso Center programs and conferences         Center for Academic Writing Kate Hahn, Director Office: LIB-470 Phone: (773) 442-4490 http://www.neiu.edu/~wip/ See Teaching Support.     Computer Labs Student Computing Services Office: B-107 Phone: (773) 442-4390 http://www.neiu.edu/~scs/Computers   For details on computer lab locations and specifications, please visit the Student Computing Website at http://www.neiu.edu/~scs and click on the Computer Lab Information link. B-103 (Student Learner Center) (773) 442-4359 *B-104 (Macintosh Lab)  (773) 442-4642 *B-105 (Windows Lab)  (773) 442-4644 *CBM-114   CBM-119   *CBM-158   CCICS-501  (773) 268-7500 CCICS-502   LWH-0002 (Information Commons) (773) 442-4647 *LWH-2054 (773) 442-4166 LWH-2104 (Atrium)   *LWH-2108 (773) 442-4643  EC-105  (773) 442-4080 EC-121   *FA-104 (773) 442-4649 *FA-108 (773) 442-4646 BBH-208 (Science Building) (773) 442-4641 *BBH-242 (773) 442-4398  LWH 2096 (Empowering Students Computer Lab)  (773) 442-4553 * Please note that these rooms are reserved through Academic Affairs at ext. 5421         Student Health and Counseling Services Jessica Lettow, R.N., M.S., Assistant Director (Health Services) Office: E-051 Phone: (773) 442-5800 http://www.neiu.edu/healthservices Alina Viola, Ph.D, Assistant Director (Counseling Services) Office: D-024 Phone: (773) 442-4650 http://www.neiu.edu/counseling Student Health and Counseling Services provides physical and mental health and counseling services to NEIU students free of charge. Counseling and therapy is provided to help students understand and deal with emotional distress, relationship difficulties and personal concerns, freeing them to make clearer and healthier decisions. All current Northeastern students are eligible to receive up to 50 individual or couple counseling sessions. Group sessions are also provided, depending on availability. Health services are available to all currently enrolled NEIU students with a valid I.D., and are generally free of charge. The nurses provide assessment, treatment, and follow-up for a wide range of complaints and problems. When additional services are needed, students may be referred to their physician. In the event of a medical emergency. University Police should be immediately contacted at ext. 5511 so they can call the paramedics and assist them in reaching the emergency on campus.         English Language Program Marit Vamarasi, Coordinator Office: LWH-2049 Phone: (773) 442-5881 http://www.neiu.edu/~elp The English Language Program provides the opportunity for students to acquire the level of oral and written English Language skills expected of university students. Courses are offered for both native and non-native speakers.     International Programs Lawrence Berlin, Director of International Programs Main Office: LWH-0045 Phone: (773) 442-4796 http://www.neiu.edu/~deptip/ The Office of International Programs (OIP) offers students a unique opportunity to spend a semester, summer, or academic year overseas while earning credit at NEIU.  This program is open to sophomores, juniors, and seniors in good academic standing. The Office of International Programs also sometimes sponsors faculty and staff-led short-term (1-3 weeks) international study tours, which are integral to an NEIU course or area of study. The OIP is also responsible for international student (F-1 and J-1 visas) advising.     Learning Support Center Katherine Gleiss, Director Ronald Williams Library, Room 454 Phone: (773) 442-4568 http://www.neiu.edu/studentaffairs The Learning Support Center provides to students academic support through content tutoring for General Education classes in individual and group sessions by trained tutors in specific disciplines. Additionally, individual, group, and workshop services are available to assist students develop learning strategies for college success. The Center also offers instructional support in math, reading and writing.         The Multimedia Learning Resource Center (MLRC) The Ronald Williams Library, 3rd Floor Kimberly Norris Phone: (773) 442-4415 http://library.neiu.edu/technologyhelp/mlrc.html The MLRC provides technical assistance and access to a variety of audiovisual equipment and digital editing media, in support of class projects, research and university initiatives.  The Library’s media collection is housed in the MLRC and includes videos, DVDs, CDs, audio cassettes and LPs, searchable through the Library Catalog. There are three viewing rooms with DVD/VHS players for students to use for DVDs and video tapes on reserve. The MLRC has PC and Mac workstations to support a range of digital audio and video applications. For assistance with multimedia projects using the software and/or hardware unique to the MLRC, appointments are preferred but not required. The MLRC offers special services and equipment for people with disabilities. In addition to offering extended research help for people with disabilities, the MLRC is home to an Optelac color and black & white magnifier, a TDD phone, and JAWS screen reading software.     Project Success Jamie Daugherty, Director Office: LWH 4029B Phone: (773) 442-5437 http://www.neiu.edu/~psuccess Project Success is a recruitment and student support program that has historically and continues to serve African American or first generation college students who demonstrate academic potential, but do not meet the general university admissions requirements. Students in this program are given a two-year adjustment period to meet university academic requirements. They must actively participate in the assistance programs provided and show evidence of academic progress. The student receives guidance and support from an academic advisor until the student meets the requirements to declare a major.     Proyecto PáLante Angelica Rivera, Director Office: LWH 4029B Phone: (773) 442-5461 http://www.neiu.edu/~ppalante Proyecto Pa'Lante is a recruitment and educational services program that has historically and continues to serve Latino students who demonstrate academic potential, but may not meet the general university admissions requirements. Students in this program are given a two-year adjustment period to meet university academic requirements. They must actively participate in the assistance programs provided and show evidence of academic progress. The student receives guidance and support from an academic advisor until the student meets the requirements to declare a major.     TRIO Student Support Services (TRIO SSS) Therese Hlavin, Director Office: LIB-407 Phone: (773) 442-4976 http://www.neiu.edu/triosss/ TRIO Student Support Services provides support services including tutoring, mentoring, academic advising, leadership development and other academic development activities to increase the retention and graduation rates of NEIU students. TRIO SSS has three programs to serve students: Achieve, serving all academic majors; Access, serving students with disabilities; and Teacher Prep, serving students majoring in education.     LEARNING SUPPORT SERVICES FOR FACULTY       Student Affairs Dr. Frank E. Ross, Vice President Office: C-320 Phone: (773) 442-4600 http://www.neiu.edu/studentaffairs Student Affairs The Division of Student Affairs enhances student success through educationally-purposeful programs and services in an inclusive, multicultural learning community. The programs and services within the division are intentionally designed to support the mission of the University, create and sustain optimal learning environments both in and outside of the classroom and provide appropriate challenge and support for students. The Division of Student Affairs is comprised of the following academic support and co-curricular programs: Academic and Career Advising, Angelina Pedroso Center for Diversity and Intercultural Affairs (African/African American, Asian/Global, Latino/a, LGBTQ, Women’s Resource Centers), Campus Recreation, Learning Support Center, New Student and Family Programs, Project Success, Proyecto Pa’Lante, Student Disability Services, Student Health and Counseling Services, Student Leadership Development, Student Rights and Responsibilities, Student Union, Event and Conference Services. Faculty needing assistance with any of the topics listed below should feel free to call the staff indicated for help. If you are struggling with a student-related problem and don’t see it listed don’t hesitate to call Student Affairs, at x4600. We look forward to talking with you! Teambuilding and Small Group Communication Contact Erin Claudio (x4278) in Campus Recreation to make arrangements to use the ropes course in the PE Complex in the beginning of the semester to help your class build community and explore different learning and group communication styles Contact Veronica Rodriguez (x4667) in Student Leadership Development to explore small group activities you may want to use in your class. In addition, please contact them if you would like them to facilitate an interactive session on teambuilding, small group communications and exploring leadership styles for your class. Campus Involvement Student Leadership Development staff are available to introduce methods to connect students to the campus through co-curricular involvement. Interactive presentations are available for classes upon request. They would also be happy to provide you with lists of campus organizations and brochures on leadership and other programs sponsored through their office. For more information, please contact Veronica Rodriguez at ext. 4666. Career Development and Planning Staff in Academic and Career Advising are available to assist you in incorporating segments on Career Development and Planning in your classes. They are also available to come to your class to provide presentations on exploring different career and major options, writing resumes, and interviewing. You may also consult with them about how to structure a class exploring career options in your academic discipline. Contact staff at ext. 4680. Community Service and Field Work Kris Pierre (x4607) has information on organizations in the surrounding community with service learning and fieldwork opportunities Exploring Chicago Student Union, Event and Conference Services staff can assist you in finding discounted tickets to events and attractions in the greater Chicago area including theater performances, sporting events, and other attractions. Contact Kyle Burke at ext.6099. Working with Returning Adult Students Are you concerned about how Returning Adult students in your courses are adjusting to college? Don’t hesitate to call New Student and Family Programs at ext.4611 or encourage students to get in touch with them. Classroom Management Concerns First year students Do you find yourself frustrated in teaching a class of all traditional-aged first year students? Feel free to contact New Student and Family Programs at ext.4611 to set up some time to explore strategies and approaches that can help in addressing some of the developmental issues associated with teaching 18-19 year-olds. Disruptive Students and Academic Integrity Concerns Issues with a disruptive student or concerns with academic integrity issues - contact Student Rights and Responsibilities at ext.4610 Troubled and Stressed out Students Referring students for psychological counseling...Faculty members are often the first to notice behavior in students that can point to serious emotional or psychological problems. For instance, students hand in essays which reveal significant personal trauma, they submit journals disclosing suicidal thoughts or feelings, their attendance or class participation suddenly drops off, or sometimes you just notice them acting in uncharacteristically withdrawn or isolated ways. In a variety of ways, students are telling you about themselves and what you notice may alarm you. When you become concerned about a student's behavior, consider a referral to Student Health and Counseling Services. Here are some tips: o How should you bring up the subject of counseling? Let your student know that you are concerned about his or her welfare but that the problem may be beyond your field of expertise. Suggest that counseling may help him or her deal with the situation more effectively. Finally, recommend an initial meeting with a counselor to see if it might be useful. You can't force a student to seek help, but your expression of concern can be a powerful influence on your student's choice. o How much should you help? That depends... on the nature of the problem, the degree of crisis, and the ability of your student to follow through. Sometimes simply giving someone a name to call is sufficient; at other times; actually making a call to Student Health and Counseling Services while you are meeting with a student is effective. If you aren't sure that the student will follow through, you may even want to call and arrange a meeting with a counselor, walking the student down to meet with the counselor for the first time. Your goal is to ensure that the student and the counselor make contact. The counselor will take it from there. o What will you hear back? Because counseling is confidential, counselors cannot discuss with you information your student shares with them. In fact, they can't even tell you whether the student has made contact without the student's permission. Counselors do, however, encourage students to let you know that they have followed through on your referral and made contact with us. They may also ask the student if they can contact you for additional information. To view the Student Health and Counseling Services complete online Referral Guide for Faculty, click here: http://www.neiu.edu/~counsel/forFacStaff.html Don't cancel that class! If you won't be on campus for one of your class sessions this coming term, "don't cancel that class!" Instead of canceling, let the Student Health and Counseling Services or the Learning Support Center make a presentation in your class during the time you will be away. We can make presentations about a variety of topics, depending on the nature of your class and the needs of your students. Contact Student Health and Counseling Services (ext. 4650 or counseling@neiu.edu) or the Learning Support Center (ext. 4599 or k-gleiss@neiu.edu).         University Computing Services   (see under Teaching Support)     RESEARCH SUPPORT       Assessment and Program Review Angeles Eames, Executive Director Office: C-529  Phone: (773) 442-4465 http://www.neiu.edu/~neassess/ The Office of Assessment and Program Review serves as a resource to academic departments and programs in providing consultation related to : developing program assessment plans, selecting assessment methodologies, analysis, and reporting linking results with strategic planning and budgeting. The Office implements University-wide assessment activities such as General Education Assessment and reporting and works with a variety of University Committees and governance bodies to enhance student learning, retention and success. If your program is planning new curricula, or is significantly revamping the curriculum, a visit to this office is strongly recommended for suggestions or feedback about the incorporation of effective assessment strategies in the curricular proposal. The Executive Director provides both one-on-one consultations and group presentations as desired. The Office also coordinates services provided by the Outcomes Assessment Resource Group, an internal consulting group comprised of experienced faculty, who make themselves available to support colleagues in developing or reformulating their assessment activities. All academic programs participate in a periodic Academic Program Review, which is mandated by the state of Illinois. These reviews are based in part on the annual assessments of student learning goals and outcomes conducted at the program level and related to classroom-based assessments. This Office serves as a liaison to the Illinois Board of Higher Education in the coordination of program reviews. Contact the office for up-to-date information on program review standards and timelines. The Executive Director is available to provide guidance to deans, chairpersons, program coordinators, and faculty in developing the self studies and documents required as part of the academic program review process. The office may also lend assistance related to self studies and reports for regional and disciplinary accreditations. For further information, please contact: Ms. Pat Fulton, Office Administrator, at 442-5326, or at P-Fulton@neiu.edu Dr. Angeles Eames, Executive Director, at 442-4465 or at A-Eames@neiu.edu We are located in the 5th floor offices of the Sachs Administration Building (Building “C”).     Library Carlos Melian, Interim Dean of Libraries and Learning Resources Office: Lib 1st Floor Phone: (773) 442-4466 http://library.neiu.edu/ The Ronald Williams Library offers several services for faculty to support teaching and learning. These include: traditional and electronic reserve support, reserve reading digitization support and library instruction/information literacy sessions customized to specific instructor needs. The Library's collection of resources includes approximately 690,000 print volumes, 25,000 e-books and 34,000 electronic & print journals. In addition, there are more than 130 online databases which are licensed for off-campus remote access for you and your students. All departments have an assigned subject librarian who can assist you with your personal research and classroom support. For more information about faculty library services and a listing of subject librarians please go to http://library.neiu.edu/specialservices/facultystaff.html     Research and Sponsored Projects TBA, Director Office: C-312 Phone: (773) 442-4670 http://www.neiu.edu/~sprogram The Office of Research and Sponsored Projects (ORSP) encourages and assists faculty and staff throughout the university in increasing the diversity of sources approached and the amount of outside funds received for both essential and innovative activities in teaching, public service and research. ORSP is also responsible for assisting with the Human Subjects Committee. ORSP regularly notifies faculty of external funding opportunities through targeted announcements and after meeting with individual faculty to discuss their research and programmatic interests. ORSP maintains reference materials on funding sources and can assist in conducting funding searches.