The following list provides the steps to resolve each type of hold.
Name of Hold |
Steps to resolve hold |
---|---|
Accounts Receivable Hold |
Your student account balance is now past due. You can make a payment online via NEIUport. If you have questions, please email Student Payment Services at studentpaymentservices@neiu.edu. |
Admissions Office Hold |
Please email the Admissions Processing Office at adocs@neiu.edu. Please type the word HOLD in the subject line. |
Advisement Hold |
Please email your academic advisor or the Advising Center at advising@neiu.edu. |
Child Care Center Hold |
Please email the Child Care Center at c-hidaka@neiu.edu. |
College of Education Hold |
You have not passed edTPA. Please email the College of Education at coe@neiu.edu for assistance and questions. |
Dean of Students Hold |
Please call the Dean of Students Office at (773) 442-4610. |
Emergency Loan Hold |
Please call the Student Loans Office at studentpaymentservices@neiu.edu. |
Graduate Admissions |
Please email the Graduate Admissions at gradadmissions@neiu.edu. Please type the word HOLD in the subject line. |
Graduation Fee Hold |
Please pay your graduation fee in NEIUport. Make sure to choose the term in which you are graduating so that the payment gets applied to the correct term. |
Inactive Grad College Student |
Please email the Graduate Admissions at gradadmissions@neiu.edu. Please type the word HOLD in the subject line. |
Loan Office Hold |
Please email the Student Loan Office at studentpaymentservices@neiu.edu. |
NDSL/Perkins Loan Hold |
Your Perkins Loan file is incomplete. Please email the Student Payment Services Office at studentpaymentservices@neiu.edu. |
Readmit DPS Application Fee Hold |
Your application fee has not been received by the Academic Standards Committee (DPS students only). Please email the Registrar’s Office at registrar@neiu.edu. |
Registrar’s Hold |
Please email the Registrar’s Office at registrar@neiu.edu. |
Registration Office Hold |
Please email the Registration Office at registration@neiu.edu. |
Stafford Exit Counseling Hold |
You must complete Stafford Loan Exit Counseling. Please go to: www.studentaid.gov. Take note of the confirmation number for your records. Your hold will be removed within 2-4 business days after you complete the online exit counseling session. If you have questions, email the Financial Aid Office at financial-aid@neiu.edu. |
Registrar Transcript Hold |
Email the Registrar’s Office at registrar@neiu.edu.. |
For any other hold, please email the Registrar’s Office for guidance on how to resolve the hold.