Past due Accounts
A student's delinquent account is defined as a balance that has not been paid in full by the third payment due date. The following collection procedures will be used to resolve outstanding balances. These procedures will be made in compliance with the Illinois State Collection Act of 1986 (30 ILCS 210) and the Debt Collection Board (DCB) Rules (74 IL Admin. Code, Part 910).
Internal Collection Efforts
Before an account is sent to a collection agency, internal collection efforts will take approximately ninety days after the third payment deadline. After the third payment due date, the Accounts Receivable Department will send collection notices. The notices will include the following information for not settling the debt on a timely manner.
1. A hold has been placed on the student's account.
2. The account will be turned over to a licensed collection agency.
3. The account will be placed with a National Credit Bureau.
4. The account will be filed with the State of Illinois.
Student Accounts Hold Actions
Holds will be placed on Delinquent Student Accounts immediately after the advanced registration confirmation date for the next term. Approximately three days after the holds are placed, notices are mailed out to students.
External Collection Efforts
After the ninety-day internal collection period, the Accounts Receivable Department will forward the delinquent accounts to a collection agency. An inactive account will remain with the collection agency from six to nine months. Afterwards, the account will be sent to another agency.